Privacy Policy

Account and Order Data

You can create an account with a username and password; an email address is not required. VPNLogo processes usernames, authentication credentials and account settings to support sign-in, access checks and subscription management. Keep your credentials secure, and do not include your password or full subscription address in a support ticket.

Order records include the selected plan, order status, payment result, data allowance and refund details. They are used to provide subscriptions, verify payments and resolve billing issues. If you submit a support ticket, information you choose to provide, such as a problem description and attachments, is also processed. Please redact personal information unrelated to the issue from screenshots.

Anonymous No-Logs Policy

VPNLogo does not record which websites users visit through its international routes, store browsing content, destination domains or DNS query history, or maintain a historical link between accounts and specific browsing activity.

Connection logs are not retained persistently. VPNLogo does not store source IP addresses, destination addresses or detailed connection start and end times that could be used to reconstruct an individual's connection activity. Temporary operating state needed to maintain an active connection is released when the connection ends and is not kept as a historical browsing record.

Account data usage is used for billing and allowance management, including calculating available data and displaying subscription status; it does not include a list of websites visited. Website analytics are kept separate from activity on international routes, and marketing page analytics are not used to reconstruct browsing activity on those routes.

Site Analytics and Local Storage

Website analytics may include page paths, referral pages, browser and device categories, visit times and interaction events. This information helps us understand how content is used and identify page issues. Analytics are limited to this website and do not include content from other websites accessed through subscription services.

Cookies and local storage are used to maintain sign-in status and save language preferences and essential interface settings. Authentication information is used only for authorization requests in the user panel. You can clear site data in your browser; you may need to sign in again afterward, and preferences such as language may be reset. Blocking essential storage may affect panel features.

Third-Party Payments and Data Sharing

Payment methods include Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or transaction network, whose own policies govern the processing of payment accounts, transaction verification and payment records. VPNLogo receives the transaction results and associated identifiers needed to verify orders. You do not need to provide your payment account password in a support ticket.

Data is shared only as necessary to provide services, process payments, respond to user requests or comply with applicable legal requirements. Personal data is not sold. USDT transaction records may be publicly available on the relevant network; deleting your account on this website will not delete external transaction records.

Data Retention and Deletion Requests

Account information is retained while the account is in use. Order and refund records are retained for as long as needed for reconciliation, dispute resolution and applicable legal requirements. Support tickets and site analytics are retained for as long as needed to resolve issues or conduct analysis. When the purpose has been fulfilled and there is no longer a basis for retention, data is deleted or de-identified. No uniform retention period is imposed without a valid basis.

You can sign in to the user panel and use the support ticket portal to request access to, correction of or deletion of account data. Account ownership must be verified before a request is processed. Records that must be retained by law or because of an unresolved dispute will have their use restricted, and the reason they cannot be deleted immediately will be explained. Clearing browser storage does not delete your account on the service.

Policy Updates and Questions

If data processing practices or applicable requirements change, this page will be revised and the month shown above will be updated. Significant changes to processing purposes, data scope or user rights will be announced on the website or in the user panel. For questions about this policy or data requests, please submit a support ticket through the user panel. You can also read the Terms of Service for service rules.